CONTACT INFORMATION
Contact AWYIA
AWYIA is committed to providing helpful, respectful and practical customer support.
Whether you need information before placing an order or assistance after delivery, our team is available on business days to help.
Customer Support and General Inquiries
Email: support@awyia.com
This email can be used for:
- Product questions
- Order questions
- Payment concerns
- Shipping and delivery assistance
- Tracking questions
- Return requests
- Refund questions
- Damaged products
- Incorrect products
- Missing items
- Website accessibility
- Privacy requests
- Give-back questions
- Supplier inquiries
- Community partnerships
- General feedback
Business Location
AWYIA
New York, United States
Customer-Care Availability
Our customer-care team is available on business days.
Messages received outside business days, during holidays or during unusually high request volume will be reviewed as soon as our team is available.
We do not promise an exact response time, but every reasonable customer request will be reviewed.
Contacting Us About an Order
To help us locate an order efficiently, include:
- Full name
- Order number
- Email used during checkout
- Product involved
- Clear explanation of the question or problem
- Photographs when reporting damage, defects or incorrect items
Please send one complete message whenever possible. Multiple messages about the same issue may make the request more difficult to review.
Returns
Return requests must be submitted within 90 days of confirmed delivery.
Email support@awyia.com before returning a product. Products sent without authorization may be delayed or rejected.
Accessibility Support
If you experience difficulty reading content, navigating the website, completing checkout or using a website feature, contact support@awyia.com.
Describe the page or feature involved and the type of assistance needed. AWYIA will make reasonable efforts to provide information or service through an accessible alternative.
Privacy Requests
Privacy questions and requests to access, correct or delete eligible personal information can be sent to support@awyia.com.
Identity verification may be required before a request is completed.
Partnership Inquiries
Suppliers, service providers and community organizations may contact support@awyia.com.
Use the subject line:
Partnership Inquiry
Include:
- Organization name
- Contact name
- Website
- Type of partnership
- Relevant products or services
- Brief description of the proposal
Submission does not create a partnership or guarantee acceptance.
Give-Back Questions
Questions about AWYIA’s 0.5% give-back commitment can be sent to support@awyia.com.
Contribution activity is reviewed and summarized quarterly.
Security Notice
Do not send the following through ordinary email:
- Complete payment-card numbers
- Card security codes
- Account passwords
- Government identification unless specifically and securely requested
- Sensitive medical information
AWYIA representatives will not ask customers to provide account passwords by email.
Complaints and Problem Resolution
If you are dissatisfied with a product or service, contact support@awyia.com and explain the issue clearly.
Our team will review the available information and work toward a reasonable solution under AWYIA’s published policies and applicable law.