PRIVACY POLICY

AWYIA Privacy Policy

Last Updated: September 21, 2026

AWYIA respects your privacy and is committed to handling personal information responsibly, transparently and securely. This Privacy Policy explains how AWYIA collects, uses, stores and shares information when you visit our website, create an account, place an order, subscribe to communications, contact customer support or otherwise interact with our services.

By using the AWYIA website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with AWYIA, we may collect the following categories of information:

Contact information, including your name, email address, telephone number, billing address, shipping address and other information provided during checkout or customer-support communication.

Order and transaction information, including products purchased, order value, discounts, payment status, shipping method, delivery information, returns and refund history.

Account information, including login details, saved addresses, preferences and other information associated with an AWYIA customer account.

Payment information is processed through Shopify and authorized payment providers. AWYIA generally does not directly store complete payment-card numbers or card security codes.

Device and usage information, including IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, interactions with the website and cookie information.

Customer-support information, including emails, photographs, order details and other information submitted when requesting assistance.

Marketing information, including email-subscription status, communication preferences and interactions with promotional messages.

How We Use Information

AWYIA may use personal information to:

  • Process, confirm and fulfill orders
  • Arrange shipping and provide available tracking information
  • Manage payments, refunds and returns
  • Respond to customer questions and resolve problems
  • Maintain customer accounts
  • Prevent fraud, abuse and unauthorized transactions
  • Improve website performance and customer experience
  • Understand how customers use our website
  • Recommend relevant products and content
  • Send marketing communications when permitted
  • Maintain business, tax and transaction records
  • Comply with legal and regulatory obligations
  • Protect AWYIA, our customers and our service providers
  • Calculate eligible completed-order merchandise sales for AWYIA’s 0.5% give-back commitment

Shopify and Service Providers

AWYIA operates through Shopify and may use third-party service providers for payment processing, order fulfillment, shipping, analytics, fraud prevention, customer support, advertising and email communications.

These providers may process information only as necessary to perform services for AWYIA or as otherwise permitted by their own terms and privacy practices.

The AWYIA website may also contain links to third-party websites. AWYIA is not responsible for the privacy practices or content of websites operated by other organizations.

Cookies and Similar Technologies

AWYIA and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website performance, prevent fraud and provide relevant communications.

Some cookies are necessary for shopping-cart, checkout, account and security functions. Other cookies may support analytics or advertising.

Depending on your location, you may have access to cookie controls, consent tools or data-sharing opt-out options. Disabling certain cookies may affect website functionality.

Marketing Communications

Customers who subscribe to AWYIA emails may receive information about new products, practical household ideas, promotions, store updates and quarterly give-back information.

You can unsubscribe through the link included in marketing emails. Unsubscribing from promotional messages will not prevent AWYIA from sending necessary transactional messages concerning orders, shipping, returns, security or customer-support requests.

How We Share Information

AWYIA may share personal information with:

  • Shopify and associated commerce providers
  • Payment processors
  • Shipping and fulfillment partners
  • Customer-support providers
  • Analytics and website-performance providers
  • Marketing and communication providers
  • Fraud-prevention and security providers
  • Professional advisers
  • Government authorities when legally required
  • A successor organization in connection with a merger, acquisition, financing, restructuring or sale of business assets

AWYIA does not sell complete payment-card information.

Data Retention

AWYIA retains personal information for as long as reasonably necessary to fulfill orders, provide services, manage customer relationships, satisfy accounting or legal obligations, resolve disputes, prevent fraud and enforce agreements.

Retention periods may vary according to the type of information and the reason it was collected.

Data Security

AWYIA uses reasonable administrative, technical and organizational measures intended to protect personal information. No online system, electronic transmission or storage method can be guaranteed completely secure.

Customers are responsible for protecting their account credentials and should contact support@awyia.com if they believe their account or information may have been compromised.

Your Privacy Rights

Depending on your location, applicable law may provide rights to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Receive a copy of certain information
  • Object to or restrict certain processing
  • Withdraw consent
  • Opt out of certain marketing or data-sharing activities
  • Appeal a decision concerning a privacy request

To submit a privacy request, contact support@awyia.com. AWYIA may need to verify your identity before completing a request.

Children’s Privacy

The AWYIA website is intended for adult customers and is not designed for children to make purchases independently. We do not knowingly request personal information directly from children in violation of applicable law.

AWYIA’s charitable commitment to initiatives supporting children does not involve using children’s personal information for ordinary commercial marketing.

International Visitors

Information may be processed or stored in the United States and other locations where Shopify or AWYIA service providers operate. Privacy protections in those locations may differ from those in your country.

Policy Updates

AWYIA may update this Privacy Policy to reflect operational, technological, legal or regulatory changes. The revised policy will be published with an updated revision date.

Privacy Contact

Questions, concerns and privacy requests can be sent to:

AWYIA
New York, United States
Email: support@awyia.com