REFUND POLICY
AWYIA 90-Day Return and Refund Policy
Last Updated: September 21, 2026
AWYIA wants customers to feel confident when purchasing everyday essentials. This policy explains the return-request period, eligibility requirements, exclusions, return-shipping responsibilities and refund process.
For assistance at any stage, contact support@awyia.com.
90-Day Return-Request Period
Eligible return requests may be submitted within 90 days of confirmed delivery.
A request submitted after the 90-day period may be declined unless applicable law requires otherwise.
The 90-day period begins on the date carrier information indicates that the order was delivered.
General Return Conditions
To qualify for a standard return, a product must generally be:
- Unused
- Unopened
- Unwashed
- Unworn, when applicable
- In resalable condition
- In its original packaging
- Accompanied by included parts, instructions and accessories
- Supported by valid proof of purchase
AWYIA may request photographs before approving a return.
Hygiene and Safety Restrictions
For health, hygiene and safety reasons, the following products may not be returnable after opening, unsealing, use or removal from protective packaging:
- Personal-care products
- Oral-care products
- Toothbrushes and dental-care products
- Denture and oral-appliance products
- Adult incontinence products
- Senior-care hygiene products
- Disposable hygiene supplies
- Adhesive dressings and wound-care products
- Cotton pads and similar personal-use products
- Food-contact consumables
- Opened food-storage products
- Pet hygiene and grooming products
- Products marked final sale or non-returnable
A defective or incorrect product may still qualify for assistance even when it belongs to a hygiene-sensitive category.
How to Request a Return
Email support@awyia.com and include:
- Full name
- Order number
- Email used during checkout
- Product name
- Quantity being returned
- Reason for the request
- Photographs when damaged, defective or incorrect
- Any other information reasonably requested by customer support
Do not mail a product back before receiving return instructions.
Returns sent without authorization may be delayed, rejected or returned to the sender.
Change-of-Mind Returns
For an eligible change-of-mind return, the customer is responsible for return-shipping costs unless AWYIA states otherwise.
Original shipping charges are generally non-refundable because they reflect services already provided.
AWYIA does not charge a restocking fee for an approved standard return, but deductions may be made when a returned product is incomplete, used, damaged or not in the condition originally described.
Damaged, Defective or Incorrect Products
If an order arrives damaged, defective or incorrect, contact support@awyia.com as soon as reasonably possible.
Include photographs of:
- The product
- The product packaging
- The shipping carton or mailer
- The shipping label
- The damaged or incorrect area
After review, AWYIA may offer an appropriate resolution, such as a replacement, refund, store credit or another reasonable solution.
When AWYIA confirms that the issue resulted from our error or eligible shipping damage, AWYIA will provide appropriate return instructions and cover authorized return-shipping costs when a return is required.
Return Authorization
An approved request may receive a return authorization number, label or written instructions.
Approval of the request does not guarantee a refund before the returned item is received and inspected.
Inspection
Returned products are reviewed to confirm identity, quantity, condition and eligibility.
AWYIA may decline or reduce a refund when:
- The wrong product was returned
- Parts or accessories are missing
- The item was used or opened
- Packaging was removed or damaged
- The product was altered
- Damage occurred after delivery
- The return does not match the authorized request
- There is evidence of fraud or policy abuse
Refunds
Approved refunds are issued to the original payment method whenever reasonably possible.
AWYIA processes approved refunds promptly after inspection. Payment providers and financial institutions may require additional time to display the credit.
AWYIA does not control bank processing times.
Exchanges
Direct exchanges may not always be available.
When an exchange cannot be processed, the customer may return an eligible item and place a separate order for the preferred product.
Canceled Orders
Contact support@awyia.com immediately if you wish to cancel an order.
AWYIA will try to assist, but cancellation cannot be guaranteed after processing begins.
If cancellation is no longer possible, the customer may request an eligible return after delivery.
Missing Refunds
If AWYIA confirms that a refund was issued but it does not appear, first contact your payment provider or financial institution.
If further assistance is needed, email support@awyia.com with the order number and refund details.
Abuse and Fraud Prevention
AWYIA may limit or decline returns associated with suspected fraud, repeated policy abuse, altered products, unauthorized reselling or materially false claims.
This does not limit rights that cannot legally be restricted.
Contact
All return and refund questions should be sent to:
AWYIA customer support is available on business days.