SHIPPING POLICY
AWYIA Shipping and Delivery Policy
Last Updated: September 21, 2026
AWYIA understands that customers rely on everyday products and want orders delivered without unnecessary delay.
Our team works to review, prepare and dispatch every order as promptly as reasonably possible.
Order Preparation
Orders are reviewed for payment confirmation, inventory availability, address accuracy and fraud prevention before shipment.
Processing may be affected by:
- Order volume
- Product availability
- Address verification
- Payment review
- Weekends and holidays
- Severe weather
- Carrier disruptions
- Operational events outside AWYIA’s reasonable control
AWYIA does not publish one fixed dispatch promise for every order because circumstances can vary. However, we do not intentionally hold completed orders without reason and work to move eligible orders into shipment promptly.
Estimated Delivery Information
Any delivery information displayed during checkout or provided by a carrier is an estimate unless expressly identified as guaranteed.
Carrier transit begins after the package has been accepted by the carrier. Order preparation and carrier transit are separate stages.
AWYIA is not responsible for carrier delays outside our reasonable control, but our customer-support team will help review available information.
Shipment Timing and Delays
AWYIA intends to ship orders promptly and within the period required by applicable law.
If we learn that an order cannot be shipped within the applicable period, we may contact the customer with updated information and available choices, which may include consenting to the delay or canceling the unshipped order for a prompt refund.
Under the FTC’s online-order rule, a seller that provides no specific shipping timeframe generally must have a reasonable basis to ship within 30 days; when that cannot happen, the customer must receive an appropriate delay option or refund. Federal Trade Commission
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Before submitting an order, review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or region
- Postal code
- Country
- Telephone number, when requested
Contact support@awyia.com immediately if an address needs correction.
AWYIA will try to assist, but an address may not be changed after processing or shipment begins.
Undeliverable or Returned Packages
A package may be returned because of:
- Incorrect or incomplete address
- Missing apartment number
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Carrier restrictions
If a package is returned to AWYIA, contact support@awyia.com. Additional shipping charges may apply if the customer requests reshipment and the original address was incomplete or incorrect.
Tracking
Tracking information is provided when available and sent to the email address used during checkout.
Tracking may not update immediately after a label is created. A shipment may require additional time to receive its first carrier scan.
Customers should allow the carrier’s system a reasonable opportunity to update before reporting a tracking problem.
Delayed Tracking
If tracking has stopped updating or appears delayed:
- Review the carrier’s latest tracking event.
- Confirm the estimated delivery information.
- Check for weather or carrier notices.
- Contact support@awyia.com if additional assistance is needed.
AWYIA will review the available shipment information and help determine an appropriate next step.
Packages Marked Delivered
If tracking shows delivery but the package cannot be located:
- Check entrances, porches and secure delivery areas
- Check with household members
- Check with neighbors or building staff
- Review carrier photographs or notices
- Allow reasonable time in case the delivery scan appeared early
- Contact the carrier when appropriate
- Email support@awyia.com for additional assistance
AWYIA will review the situation but cannot guarantee replacement of every package confirmed as delivered.
Damaged Packages
If a package arrives damaged, preserve the product, shipping package and shipping label.
Send photographs and the order number to support@awyia.com. Do not discard packaging until the issue has been reviewed.
Multiple Shipments
An order may arrive in more than one package. Separate tracking information may be provided for each shipment.
Receiving one package does not necessarily mean the full order has been delivered.
Shipping Charges
Available shipping methods and charges are displayed during checkout.
Shipping charges may be based on destination, package size, product weight, carrier rates and available services.
International Orders
When international shipping is available, customers may be responsible for import duties, taxes, customs charges or carrier fees imposed by the destination country.
These charges are not controlled by AWYIA unless the checkout expressly states that they are included.
Some products may be unavailable for certain destinations because of carrier or regulatory restrictions.
Customer Support
Questions about processing, tracking or delivery can be sent to:
Our customer-care team is available on business days and will help with any reasonable shipping concern.